Privacy policy

Last updated: March 13, 2026

Solar Urban Home (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our solar consultation services. We serve urban homeowners, renters, and city businesses — and we treat your data like we treat the planet: with respect.

                
                Urban solar, transparent data: We only collect what’s necessary to provide you with
                accurate solar estimates, handle permits, and comply with local regulations.

1. Information we collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

a. Information you give us

Contact details: name, email address, phone number, and property address (for solar feasibility).
Property information: roof type, shading conditions, energy bills (if you upload them), and HOA/co-op details — all used only to design your urban solar system.
Communications: any messages you send via our contact forms, chat, or email.

b. Information collected automatically

Usage data: pages visited, time on site, referral source — collected via cookies and similar technologies to improve our website.
Device info: IP address, browser type, operating system (aggregated, anonymized).

2. How we use your information

We use the information we collect to:

Provide solar consultations, quotes, and system design for your specific urban property.
Communicate with you about appointments, permits, installation, and support.
Improve our website and services (e.g., analyze which city neighborhoods request the most balconies).
Comply with legal obligations (tax incentives, SREC registrations, utility interconnection).
Send occasional updates about solar incentives in your area — you can opt out anytime.

3. Sharing your information

We do not sell your personal information. We may share data only in these limited cases:

With your consent: e.g., sharing roof measurements with a structural engineer you’ve approved.
Service providers: trusted partners who help us with permits, utility applications, or financing (they are bound by confidentiality).
Legal requirements: if required by law, or to protect the rights and safety of Solar Urban Home, our customers, or the public.

4. Cookies & tracking

We use minimal cookies to enhance your experience. You can control cookies through your browser settings. Our main third-party tools are Google Analytics (anonymized) and HubSpot for contact management — both comply with GDPR/CCPA. We do not track you across unrelated sites.

5. Data retention

We retain your personal information only as long as necessary to provide you with services and for legitimate legal purposes (e.g., warranty records, tax credit documentation). Typically:

Consultation inquiries: 2 years if no project proceeds.
Customer installation records: duration of system warranty + 5 years.

6. Your rights

Depending on your location (e.g., California, NY, EU), you may have rights to:

Access, correct, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain processing.

To exercise your rights, contact us at privacy@solarurban.city. We’ll respond within 30 days.

7. Security

We implement reasonable technical and organizational measures to protect your data — encrypted forms, limited internal access, regular security reviews. That said, no online transmission is 100% secure.

8. Children’s privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

9. Changes to this policy

If we update this privacy policy, we’ll post the new version on this page and, if changes are significant, notify you via email or a website banner.